Misstep

Frequently asked questions

The questions we are asked most. If yours is not here, write to us — or read the policy it belongs to.

Is everything authentic and sealed?
Yes. We sell only factory-sealed product and genuine accessories.
Where do you ship?
Across the European Union. We dispatch within 1 to 2 business days of payment, and you get a dispatch email, with a tracking number wherever the carrier provides one.
Can I return an order?
Yes. See our Returns and Right of Withdrawal policy for the 14-day rules.
Do you sell single cards?
No. Singles stay on Cardmarket; this store is sealed product and accessories only.