01Who we are
Misstep Lda — NIPC 519506383 — PT519506383 Registered office: Rua 25 de Abril 15 2 Dto, 2510-705 Gaeiras, Portugal Conservatória do Registo Comercial R.N.P.C. · Share capital 5.000,00 EUR Contact: support@misstepgames.com Telephone: +351 928 296 610 (call to a national mobile network)
02Who this store is for
We sell to consumers and to businesses within the European Union. To order you must be 18 or older, or have the consent of whoever holds parental responsibility for you.
We also buy cards from individuals through our buylist. That activity has its own terms, shown at the point of submission, and is not governed by this document.
03Products
We sell sealed trading-card product (Magic: The Gathering and other games, as listed in the store), accessories, board games, and a small number of repacks we assemble ourselves from loose cards.
All sealed product is genuine and sold exactly as it leaves the manufacturer — we do not open it, do not inspect its contents, and do not guarantee that any box contains any particular card. What is inside sealed product is determined by the manufacturer and is random.
A repack is not manufacturer-sealed: it is put together by us, and its contents, quantity and card condition are the ones stated on its product page. Where the page says the cards are assorted, the exact cards are not selectable.
Images are illustrative. Small differences in artwork, packaging or print run can occur when the manufacturer changes production.
04Prices
All prices are in euros (EUR) and include VAT at the rate applicable to the destination country within the EU. Shipping is calculated at checkout, before you confirm the order, and shown separately. You are never charged anything you were not shown first.
If we spot an obvious pricing error — for example a 120€ box listed at 1.20€ — we may decline the order for that item. The error has to be one anyone would recognise as a mistake; we tell you before dispatch, as soon as we notice it, and refund anything taken in full. We do not use this clause to react to ordinary market movements, and we never raise a price after you have ordered.
05How the contract is formed
- You add items to your cart and complete checkout. The button that places the order says so, and states that the order carries an obligation to pay.
- Payment is taken by Stripe. Until it is confirmed there is no contract, and nothing is reserved for you.
- Once payment is confirmed we send you an order confirmation by email, with the certified invoice attached. That email is our acceptance: the contract is concluded when it is sent. It is also your confirmation of the contract on a durable medium, and it links these terms and the returns page, so keep it.
If an item turns out to be unavailable after you have paid — it can happen when the last unit is sold twice within the same minute — we tell you at once and refund that item in full, or the whole order if you prefer. That is the only case in which we cancel a confirmed order.
06Payment
Payment is processed by Stripe. Your card details never pass through our servers and are never stored by us. Available payment methods are shown at checkout.
We issue a certified invoice through software certified by the Portuguese tax authority, sent by email after payment.
07Shipping and delivery
Shipping is calculated from the destination country and the total weight of your order, and is shown separately at checkout before you confirm and pay. The countries we ship to are the ones offered in the delivery address form — if yours is not there, we do not ship to it yet.
Risk of loss or damage passes to you when you, or someone you nominate, physically receives the goods.
If your order does not arrive within a reasonable time, contact us at support@misstepgames.com and we will pursue it with the carrier — that is not your job to do.
08Guarantee of conformity
As a consumer you have the benefit of the 3-year legal guarantee of conformity under Portuguese Decree-Law 84/2021, running from delivery.
If goods are not in conformity — damaged sealed product, a broken factory seal, or an item other than the one ordered — you are entitled to repair, replacement, a price reduction, or to terminate the contract, as the law provides. If the problem shows within 30 days of delivery you may ask for immediate replacement or termination instead. Beyond that, the law puts repair or replacement first, to be done within 30 days and at our cost, and gives you a price reduction or termination where that is not possible, is refused, or is not done in time. Returning a non-conforming item is always at our expense. Contact us at support@misstepgames.com with your order number and photographs where possible.
This guarantee is separate from the 14-day right of withdrawal explained on the Returns page. The guarantee covers defects; withdrawal lets you return goods for no reason at all.
09Right of withdrawal
If you buy as a consumer you have 14 days to withdraw from the contract without giving any reason. Conditions, deadlines and the model form are on Returns.
10Complaints and dispute resolution
If something goes wrong, write to support@misstepgames.com first. We answer, and we try to fix it directly.
Electronic Complaints Book: you may file a complaint at https://livroreclamacoes.pt/Pedido/Reclamacao?EconomicOperator=43120080&Store=0.
Alternative consumer dispute resolution (RAL): in a consumer dispute you may refer the matter to the competent alternative dispute resolution body, under Portuguese Law 144/2015:
CNIACC — Centro Nacional de Informação e Arbitragem de Conflitos de Consumo Rua D. Afonso Henriques 1, 4700-030 Braga, Portugal https://www.cniacc.pt · geral@cniacc.pt · +351 253 619 107 (disputes up to 30,000€)
For a dispute worth up to 5,000 EUR you may choose to take it to a consumer arbitration centre such as CNIACC, and that choice binds us (Law 24/96, article 14). A complaint made through the Electronic Complaints Book is answered within the 15 working days the law sets.
11Liability
We are liable for loss resulting from failure to meet our obligations, as the general law provides. Nothing in these terms excludes or limits your statutory protection as a consumer, nor our liability for intent or gross negligence.
12Personal data
How we handle your data is set out in the Privacy Policy.
13Changes
We may change these terms. The version that applies to your order is the one published when you place it — later changes do not affect contracts already concluded.
14Governing law
Portuguese law applies. If you buy as a consumer, that choice does not deprive you of the protection given to you by the mandatory rules of the country where you live.