01Who we are, and who this applies to
Misstep Lda, NIPC 519506383, registered at Rua 25 de Abril 15 2 Dto, 2510-705 Gaeiras, Portugal, buys Magic: The Gathering cards from private individuals.
These terms apply when you sell as a private individual — that is, not in the course of a professional activity. If you are a reseller, contact us first at support@misstepgames.com; different conditions apply.
You must be 18 or over to sell to us.
02What we pay
We do not price by eye. Every card is quoted from the lowest price it is listed at on Cardmarket, and the exact amount we will pay you is shown, card by card, before you commit to anything.
- Cards worth 1.00€ or more are quoted individually. You tell us the exact printing you hold, because the printing is what the price depends on: the same card can be worth a few euros in one printing and several hundred in another.
- Cards worth less than 1.00€ are bulk. We do not buy them one at a time. We buy them as part of a collection, at 0.01€ per card.
We pay by bank transfer.
Condition
We quote everything as Near Mint. Where the condition is lower, we apply this table to the Near Mint value:
| Condition | % of the Near Mint offer |
|---|---|
| Excellent | 80% |
| Good | 65% |
| Lightly Played | 50% |
| Played | 35% |
| Poor | Returned |
03Posting the cards is selling them
By sending us the cards, you are selling them. Cards sent to us are not returned. In exchange, we guarantee you a minimum amount before you send them, and the final amount will never be lower than that minimum.
The reason is simple: returning a mixed collection almost always costs more than the cards are worth, and we would rather that money stayed with you. So the risk is ours, not yours — you know what you will receive before you decide to post.
04The guaranteed minimum
The minimum is calculated from the description you give us. We pay the higher of the guaranteed minimum and the assessment at published rates. The guarantee no longer applies if the collection we receive is materially different from the one described — significantly fewer cards, different sets, or condition significantly below what was stated — in which case we pay the assessment at published rates, itemised.
If that happens we do not simply pay a different number. Before paying, we send you the itemised assessment, card by card at the rates on this page, with photographs of whatever differs from your description, so you can check it and question it. The condition table above is applied to every card, not a judgement made by eye.
The fuller your description, the better the minimum we can guarantee.
05Sending deadline
The guaranteed amount is valid for 7 days from our confirmation. The postmark date counts, not the arrival date.
After that the guarantee lapses. You lose nothing: we talk to you and quote again at the rates in force at that point.
06Undeclared high-value cards
If we find a card assessed above 100.00€ that was not part of your description, we contact you before closing the purchase and itemise that card separately.
We do not want to buy something by accident that you did not know you had.
07Selling in person
If you prefer, we assess the collection with you present. Different rules apply:
- Nothing is agreed until we both agree.
- We may decline all of it, or part of it.
- You keep everything we do not buy. There is no final sale and no guaranteed minimum, because you carry no risk.
08What we cannot take
- Accessories: sleeves, boxes, binders and storage. We buy cards and sealed product, not the things they are kept in.
- Water-damaged, mouldy or otherwise contaminated material.
- Counterfeits and proxies.
We tell you this before you send, never after. If any of these arrive anyway, they are left out of the assessment and not paid for, and — like everything else you post to us — they are not sent back: accessories and damaged material are disposed of, and counterfeits and proxies are not put back into circulation. If you want any of it back, do not post it.
09Your warranties
By selling us cards, you confirm that:
- you are 18 or over;
- the cards are yours and you are free to dispose of them;
- they are not encumbered or subject to any third-party claim.
10Payment
We pay by SEPA bank transfer (give us your IBAN).
Cash only for in-person purchases and only below EUR 1,000: from EUR 1,000 the law requires us to pay by a traceable method, and cash payments of EUR 3,000 or more are prohibited outright (article 63.º-E of the Lei Geral Tributária).
11Documentation
We issue a declaração de venda (purchase declaration) for every purchase and give you a copy. It names both of us, lists the cards with their quantity and price, and carries the date. To complete it we need your name, address and NIF (mandatory for residents in Portugal). If you live in another Member State, give us your country and an identification number.
12Your data
If you talk to us on WhatsApp, the conversation runs on WhatsApp's service, which is not part of our systems: for the content of the messages, WhatsApp Ireland Limited (a Meta company) acts as our processor under WhatsApp's business terms; for its own account and usage data it is a separate controller under its own privacy policy. If you would rather not use WhatsApp, write to support@misstepgames.com.
From the conversation we keep what the purchase requires: your identification, the agreement on the amount, and payment details. Purchase records are kept for the legally required period. Your IBAN is deleted 90 days after payment — the bank statement is the durable proof. See our Privacy Policy.
13Complaints
You can complain through the Electronic Complaints Book or refer the matter to CNIACC (https://www.cniacc.pt), as described in our Terms and Conditions.